UX (User Experience) is about how something feels to use, whether it’s easy, intuitive, frustrating, or satisfying.
UI (User Interface) is about how it looks, the layout, buttons, colors, and visuals you interact with.
If you’ve ever been on a website or app that was confusing or hard to use, that’s a UX problem. If it looked outdated or cluttered, that’s a UI issue. My job is to make those experiences smoother and more enjoyable.
Service Design zooms out even further. It’s about designing the entire journey someone takes with a business, from the first impression to the final follow-up, across both digital and real-world touchpoints.
For example, when you order food online:
The app layout is UI
How easy it is to find what you want and check out is UX
And the coordination between the restaurant, the app, the driver, and your feedback afterward — that’s Service Design
In short:
UI is what you see. UX is how you feel. Service Design is how it all works together behind the scenes.
When I mention UX (User Experience), UI (User Interface), or Service Design, I’ve noticed that unless someone works in tech or design, these terms often sound abstract or unfamiliar. So here’s how I usually explain them in everyday terms:
Included: Your Lifelong Health Care Companion
Introducing Included: Your Lifelong Health Companion
Welcome to Included, a holistic digital platform designed to support your well-being from birth to beyond. In today's fast-paced world, managing health can be overwhelming. We simplify this by integrating essential services into one accessible, user-friendly space.
🌱 Comprehensive Health Coverage
Our platform offers a range of services to address every stage of life:
Medical Health: Access to general practitioners, specialists, and personalized health records.
Mental Health: Therapy sessions, mindfulness resources, and stress management tools.
Fitness: Personalized workout plans, progress tracking, and virtual coaching.
Nutrition: Dietary advice, meal planning, and nutritional tracking.
Memory Health: Cognitive exercises, memory assessments, and brain health tips.
Chiropractic: Spinal health resources, posture correction, and pain management.
Spiritual Health: Guided meditations, spiritual counseling, and community support.
🧠 Holistic Approach
We believe in treating the whole person. By integrating physical, mental, and spiritual health, we provide a comprehensive approach to well-being. Our platform is designed to adapt to your unique needs, offering personalized resources and support.
🌍 Accessible Anytime, Anywhere
Whether you're at home, at work, or on the go, Included is accessible on all devices. Our platform ensures that you have the tools and support you need, whenever you need them.
